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Refund Policy

Last updated: 2026-07-24

This page summarizes the paid-subscription and refund policy of OriPics, operated by SantaHades Co., Ltd. ("the Company"). The full terms are set out in Terms of Service §7 (Refunds and Withdrawal).

Service Provision Period

  • Monthly subscription: 1 month from the payment date

If not renewed, your account is automatically downgraded to the Free plan at the end of the period.

1. Withdrawal Period (Korean E-Commerce Act §17)

  • Within 7 days of payment with no usage, you receive a full refund.
  • Within 7 days with partial usage, withdrawal is restricted as to the used portion only: refund = amount paid − (uses × list price per use), with no penalty. The list price per use is the per-use amount posted on the pricing page (KRW 1,000 incl. VAT per proof if not separately posted).

2. Monthly Subscription Cancellation (choose one)

  • Standard cancellation: takes effect at the next billing date; the current month is non-refundable, but you retain access until the end of the paid period.
  • Mid-term cancellation: access ends immediately; refund = amount paid − [the greater of used-portion list value or elapsed-days pro-rata] − 10% of the remainder.
  • Complimentary usage (signup bonuses, events, Free plan) is not refundable; paid entitlements end immediately once a refund is confirmed.

3. Refunds Due to Our Fault

If you cannot use the Service normally due to system failure, defects, or our breach of these Terms or law, we will refund the affected period pro-rated, or compensate with equivalent usage or service days.

4. How to Request a Refund

  • Submit refund requests via the in-Service billing page or by email to hi@ori.pics.
  • We respond with a decision within 3 business days of receipt.
  • Once approved, we submit the cancellation/void to the payment processor; the actual return follows the card issuer's or easy-pay provider's cycle.

5. Minor Cancellations

A minor or their legal guardian may request a refund within 6 months of payment where the minor paid without guardian consent. Refunds follow verification of supporting documents.

6. Dispute Resolution

Refund disputes are first resolved between the Company and the member. If unresolved, members may apply to mediation through the Korea Consumer Agency or another competent body.

7. Contact

Billing and refund inquiries: hi@ori.pics

OriPics - the original proof.