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Refund Policy

Last updated: 2026-05-19

This page summarizes the paid-subscription and refund policy of OriPics, operated by SantaHades Co., Ltd. ("the Company"). The full terms are set out in Terms of Service §7 (Refunds and Withdrawal).

Service Provision Period

  • Monthly subscription: 1 month from the payment date
  • Annual subscription: 12 months from the payment date

If not renewed, your account is automatically downgraded to the Free plan at the end of the period.

1. Withdrawal Period (Korean E-Commerce Act §17)

  • You may request a full refund within 7 days of payment, provided you have not used paid features.
  • Withdrawal may be restricted within the 7-day window if you have already used paid-tier features (Verified proofs, permanent storage, etc.) that are not offered on the Free tier.

2. Monthly Subscription Refunds

  • After the 7-day withdrawal window, a monthly cancellation takes effect at the next billing date.
  • The current month is non-refundable, but you retain access until the end of the paid period.

3. Annual Subscription Refunds

After the withdrawal window, refunds are calculated as:

Refund = Amount paid − (Months used × monthly list price ₩9,900) − refund processing fee

The annual discount does not apply to post-withdrawal refunds. Partial months are rounded up.

4. Refunds Due to Our Fault

If you cannot use the Service normally due to system failure, defects, or our breach of these Terms or law, we will refund the affected period pro-rated, or compensate with equivalent credits or service days.

5. How to Request a Refund

  • Submit refund requests via the in-Service billing page or by email to hi@ori.pics.
  • We respond with a decision within 3 business days of receipt.
  • Once approved, we submit the cancellation/void to the payment processor; the actual return follows the card issuer's or easy-pay provider's cycle.

6. Minor Cancellations

A minor or their legal guardian may request a refund within 6 months of payment where the minor paid without guardian consent. Refunds follow verification of supporting documents.

7. Dispute Resolution

Refund disputes are first resolved between the Company and the member. If unresolved, members may apply to mediation through the Korea Consumer Agency or another competent body.

8. Contact

Billing and refund inquiries: hi@ori.pics